Online Booking Conditions
General
At the time of publishing, all costs, itinerary details, ferry schedules and accommodation information were correct as per the itineraries within this website. However, these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by the SeaLink Travel Group for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions. Refunds may not be available for unused services. Travel insurance is highly recommended.
Booking and Final Payments
For bookings made online, full payment is required at the time of booking.
Payment can be made using the following options:
- MasterCard
- Visa
- American Express
- Diners Club
Amendment Fees
Due to the complexity, staff time and communications of the booking process, a charge of $22 (incl GST) may apply to each modification made after the original booking. Please note that bookings cannot be modified online and must be made through our Sales Centre by calling 13 13 01 (within Australia) or +618 82028688 (from outside Australia), or email bookings@sealink.com.au.
Cancellations
In the unlikely event that a booking, or part thereof is cancelled, cancellation fees apply to the booking value as follows:
- Cancellation more than 30 days before departure - $50 per person
- Cancellation between 7 & 30 days before departure - $50 per person or 50% of total cost whichever is greater
- Cancellation less than 7 days before departure - $50 per person or 80% of total cost whichever is greater
- Cancellation within 24 hours of departure - 100% of total cost
Refunds will not be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note operators reserve the right to charge cancellation fees in addition to the above. Insurance is strongly recommended and available at the time of booking.
Conditions of Ferry Passage
- Check-in is a minimum of 30 minutes prior to departure. Due to loading requirements, The SeaLink Travel Group reserves the right to refuse boarding for both passengers and vehicles that check-in after this time.
- The length and height dimensions of your vehicle must be provided at time of booking. At time of check-in, should the dimensions exceed that which was originally booked, a further charge will be made according to the specifications and no guarantee can be made that the vehicle will be catered for on your selected departure.
- If your vehicle is 5.5m or greater in length and/or 2.2m in width and/or has a carrying capacity of over one tonne, it may be classified as freight. Please contact our freight department on (08) 8551 7234 for further information.
- Only Drivers are permitted on the vehicle deck.
- Drivers must accept direction by SeaLink Travel Group crew at all times during loading and unloading.
- Smoking is prohibited on the vessel at all times.
- Travel may only be permitted for a person or persons whose name(s) appear on the SeaLink Travel Group manifests. Travel arrangements may only be transferred to another person(s) with the knowledge and authority of the Company and the person who made the booking.
- SeaLink Travel Group reserves the right to refuse to carry any person or cargo aboard any Company vessel or vehicle where the Company deems that person or cargo to be undesirable, unsuitable or dangerous.
- Flammable liquids in portable containers will not be carried (eg. boat tanks, jerry cans, paints & thinners) unless arrangements have been made prior as loading may be required on a flammable / dangerous goods departure.
- If you are travelling on a 'Spirit of Kangaroo Island' service you may be travelling with freight, which could include livestock or fuel. For more information, please contact the SeaLink Travel Group on 13 13 01.
Conditions of Travel & Booking
- In these conditions "the Company" means SeaLink Travel Group, its servants and agents and "the passenger" means the passenger booked to travel. Travel must be completed within 12 months of payment. These conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and any Australian State.
- The Company reserves the right to cancel, vary this service in any way, or substitute any ferry or other means of transport without incurring any liability.
- Fares, times, schedules and routes are subject to alteration, without prior notice, at the discretion of the Company
- The Company shall not be liable for any loss or damage which may arise in the event of cancellation of this service or the abandonment of the service during the course thereof (should the Company or any of its servants or agents decide that such abandonment is necessary) or of any deviation or delay in any service arising from any cause whatsoever. In any such event the Company will not be liable in any way for consequential damage including, but not limited to, the cost of accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the liability of the passenger.
- The Company accepts no responsibility for loss of, or damage to, any vehicle being carried for the passenger, or luggage, or for consequential damages arising there-from whether sustained during off-loading or transportation, and whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law.
- The Company accepts no responsibility for any injury and/or death of a passenger travelling on this service whether caused by negligence, malfunction to the vessel or other cause except to the extent that exclusion of such liability is prohibited by law.
- Kangaroo Island (KI) is a Ligurian Bee Sanctuary. Importing honey, pollen or other bee products is prohibited. A fine of up to $10,000 may apply.
- Biosecurity on Kangaroo Island - Please help protect Kangaroo Island and keep it safe from pests and diseases. Do not bring any bee or honey products, unwashed potatoes, vine cuttings, foxes or rabbits onto the island. Penalties may apply. Visit www.goodfoodkangarooisland.com
Travel Insurance
Holiday plans can be disrupted and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. A SeaLink Travel Group sales consultant or your travel agent can advise you and provide adequate cover. The SeaLink Travel group issues QBE Travel Insurance that is only valid for Australian Residents. For full details please view our Travel Insurance Policy (Adobe PDF format).
Child Prices
- Children's prices apply to children aged 3 to 14 years inclusive.
- Infants (under 3) travel free of charge on our ferry and coach tours (provided they do not occupy a seat). Some hotels apply a charge for infants. Price on application.
- Children's prices are based on sharing with two or more adults in the same room.
- Price for a child sharing a room with one adult will be based on adult costings for accommodation.
- Accommodation child prices generally apply to children aged 3 to 14 years, inclusive. In some cases the age limit is 12 years – please enquire at time of booking.
Room Configurations
- ‘2 share’ prices are based on a ‘double’ – two people sharing a double bed (queen or king beds at some properties) or ‘twin’ consisting of two single beds. Please request either a ‘double’ or ‘twin’ at the time of reservation.
- "Extra adult" prices are based on sharing with two other adults in the same room. Should the extra adult wish to have their own room they will be charged at "single" rates.
- "Single" prices are based on a person having their own room.
- "Child" prices are based on children sharing a room with two or more adults.
Validity of Prices
All fares and prices are per person (Australian dollars) unless specified and are valid from 01 April 2009 to 31 March 2010.
Privacy Statement
The SeaLink Travel Group values your privacy. For full details please read our privacy statement.
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