Q How do I book a return trip?
A Select 'Return' and nominate your forward date of travel and number of passengers and size of vehicle (if taking one), then click the Book Now button to bring up selection of fares and ferry departure times. Once you have nominated one, click Next. An option to select a date for your return ferry will come up. Select your date and click Next. A selection of fares and ferry departure times will appear for you to select. Follow the prompts to complete your booking.
 Return to Top
Q How do I book a one-way trip?
A Select 'One Way' and your chosen journey ie Cape Jervis to Penneshaw, or Penneshaw to Cape Jervis. Select your date and click the Book Now button. A selection of fares and ferry departure will appear for you to select. Follow the prompts to complete your booking.
Return to Top
Q Can I book three people one way and only two people on the way back?
A No, you must have the same number of people over and back. However, you can make two separate bookings if the numbers are different. If you would prefer to make just one booking, please send us an email booking request at bookings@sealink.com.au
Return to Top
Q When does the online booking discount apply?
A Every time you book a 'point to point' ferry fare for passengers and/or vehicles, an online discount will apply per person and per vehicle. Online discounts will not apply for Packages as they already comprise discounted ferry components. Online discounts are also not available on non-SeaLink products such as accommodation, other operators tours and activities.
Return to Top
Q What is a 'standard' car size?
A A standard size passenger car is up to 5 metres in length (eg Holden Commodore, Ford Falcon, Tarago, Landcruiser or similar) and must include any protrusions like towbars, bike racks and bull bars etc. You may book a car online up to 6 metres in length. We also have a height restriction of 2.3 metres on some areas of our ferry, so if your car is higher than 2.3 metres, or longer than 6 metres, it cannot be booked online. Trucks, regardless of size, or vans may not be booked online. If you wish to book a larger vehicle, please call our freight office direct on +61 8 8551 7234 Mon-Fri 8am to 4pm or email freight@sealink.com.au
Return to Top
Q Why am I receiving an error stating "500 - Unfortunately, a critical error occurred while processing your request."
A Listed below are several reasons why this error may have been encountered:
You may have:
- Resubmitted a request.
- Clicked an action or submit button multiple times.
- Requested a page from a session that had completed or expired.
- Used a web-browser that is not fully compatible with this application.
Safe ways to avoid such an error:
- If this page was found through using a saved Bookmark, please remove this bookmark from your list as the previous session has ended.
- Please avoid using keyboard short-cut keys or browser window Back/Forward buttons for navigation- you may instead use the back button at the bottom of each page where provided.
- You may also need to upgrade your Web Browser to a newer version to support this application.
- Please ensure you do not have multiple browser windows open. Please close all but current one and continue with your transaction.
- Please ensure JavaScript and Cookies are turned on in your web-browser settings.
Contact Us with your Feedback:
IT Support is continually working to make this application more stable.
Feedback received on this error may aid IT Support on resolving the issue quickly.
Please aid us in this process by submitting a feedback request.
Return to Top
Q Can I book my caravan, motorhome or trailer online?
A Booking trailers and motorhomes can get a bit tricky, given their height etc. It is best if you contact our office to make a booking for a caravan, trailer or motorhome, or if you'd prefer, please send us an email booking request at bookings@sealink.com.au
Return to Top
Q I am still having trouble booking online. Who can help?
A Please
contact our Customer Contact Centre which
is open 7 days a week from 7.30am to 8pm CST or send
us an email booking request at bookings@sealink.com.au
Return to Top Q How can I amend a booking I have made online?
A This is something we are working on. If you wish to amend a booking you have made online, please contact our Customer Contact Centre or send us an email booking request at bookings@sealink.com.au. Please note that if you do change a booking that you made online, you may lose the online discount.
Return to Top
Q I have noted on the website that there is a SeaLink Saver Fare – when is it available?
A There are a limited number of SeaLink Saver Fares on selected ferry services. The date selection you make will always give you the 'best price available' at the time. In other words if there is a SeaLink Saver Fare available on the date you have picked, this will be shown.
Return to Top
Q Is the driver's fare included in the cost of the vehicle on the ferry?
A No it is not. The driver is required to pay the standard passenger fare available at that time.
Return to Top
Q
Is it more expensive to travel to Kangaroo Island on the weekend rather than midweek?
A Ferry Fares are the same on both weekends and midweek. However you may be eligible for further savings on your car ferry fare if you book a SeaLink Saver car fare.
Return to Top
Q
Can I go on a standby list so that I can be swapped to another ferry if it becomes available?
A We do not operate an automated waitlist system, however you may change your booking to another sailing time if a space becomes available. Please call the Customer Contact Centre to do this. Please note that if you do change a booking that you made online, you may lose the online discount. If you particularly want to travel on a certain ferry departure that is fully booked, you may list yourself, prior to departure, as a stand-by passenger/vehicle at the Wharf/Terminal office only. This does not guarantee you a space on this ferry departure though and you must wait with your vehicle for our instructions.
Return to Top
Q How much does it cost to go on the ferry?
A Please refer to our SeaLink Ferry Fares.
Return to Top Q My child is travelling alone, why can't I book them online?
A Children aged 5 to 14 years may travel unaccompanied on the ferry and/or SeaLink Connection but subject to conditions and procedures. An Unaccompanied
Child Travel Form will need to be completed by the parent/guardian. Please contact our office to make the necessary arrangements. Please note, an adult must accompany children under 5 years of age.
Return to Top
Q Do I need to pre-book and if so, how far in advance?
A Yes we definitely advise you to pre-book to avoid disappointment. Peak times are generally during Easter and School Holiday periods, Kangaroo Island Cup Carnival, Public Holiday long weekends and the Christmas period from 26th December to 8th January. Click here for calendar of events and holiday periods.
Return to Top
Q Can we pay when we get to the ferry terminal?
A All online bookings must be paid for by credit card at the time of booking. Other bookings must also be paid for prior to travel.
Return to Top
Q How many ferries are there and how often do they depart?
A SeaLink have two ferries operating back to back between the ports of Cape Jervis and Penneshaw. Generally there are 4 services each way per day, however this can increase to up to 12 services each way per day during peak periods. View our SeaLink Ferry Timetable.
Return to Top
Q Is there a frequent traveller program?
A There is no frequent traveller program at present.
Return to Top Q How long does it take to drive to Cape Jervis from Adelaide?
A It takes approximately 2 hours to drive from the central business district of Adelaide to Cape Jervis. We remind you that you are required to check in at least ½ hour prior to departure, so you therefore should allow 2.5 hours if you are driving from Adelaide.
Return to Top
Q What is the address of the ferry passenger terminal at Cape Jervis?
A The Cape Jervis Ferry Passenger Terminal is located at the Cape Jervis Wharf. Cape Jervis is situated at the tip of the Fleurieu Peninsula overlooking the Backstairs Passage to Kangaroo Island. Follow the road through the township to the Wharf and Jetty area. The vehicle loading area is adjacent to the wharf and jetty in front of the ferry passenger terminal.
Return to Top
Q How do I get to Cape Jervis?
A Follow the Main South Road out of Adelaide.
Allow a minimum of 2 hours driving time from Adelaide to Cape Jervis with extra time for checking in. The distance from central Adelaide city to Cape Jervis is 110 kilometres with many towns and winding roads to pass through where you will need to slow down. Roadworks on your journey to Cape Jervis could hold you up. To enquire prior to your travel date please call Transport SA Eastern Region on 08 8532 8111.
You may be able to save some travel time by using the Southern Expressway - a reversible 20-kilometre expressway designed to alleviate peak hour pressure on the Main South Road.
Traffic travels in only one direction at a time, with changeover occurring twice a day. You can travel at a speed limit of 100 kilometres an hour and there are no traffic lights, allowing a non-stop journey along the Expressway.
Traffic flow direction times are:
Southbound - Weekdays 2pm to 12.30am. Weekends and Public Holidays 2am to 12.30pm.
Citybound – Weekdays 2am – 12.30pm. Weekends and Public Holidays 2pm – 12.30am.
Return to Top
Q What facilities are available at the Cape Jervis Terminal?
A The Cape Jervis Terminal has restrooms, cafe, comfortable seating, internet cafe and a public phone.
Return to Top
Q What facilities are available at the Penneshaw Terminal?
A Penneshaw has a very small check-in booth, undercover waiting area and restrooms.
Return to Top
Q If I am not taking my car on the ferry, where can I park my car at Cape Jervis?
A There is short term and long term, secure car parking at Cape Jervis. A small daily fee is charged and parking tickets can be purchased when you check in at the Cape Jervis Terminal.
Short Term: there is car parking in the upper public car park area above the car waiting area. There is no fee but there are time restrictions. There are 2 hour, 12 hour and no limit parking areas.
Lock Up: A short walk from the Cape Jervis Terminal is a fenced, open-air car parking area which is open prior to the first sailing from Cape Jervis and locked up after the last sailing at night into Cape Jervis. You can purchase (cash only) parking permit tickets from SeaLink's Cape Jervis Passenger Terminal. These must be displayed on the dashboard of the front of the car so they are visible. Please note that SeaLink do not own this lock up car parking area and cannot be liable for any damage to your vehicle. Overnight or longer term parking is available here.
Return to Top
Q What time do I need to check-in?
A At least a half hour prior to departure time. There is a passenger terminal at Cape Jervis for you to wait in with coffee shop, restrooms and comfortable seating.
Return to Top Q Do I need to show photo i.d.?
A Yes you are currently required to show photo i.d. (driver's license or passport) when checking in.
Return to Top
Q Do my children need to show photo i.d.?
A Your children will not be required to show photo i.d.
Return to Top
Q Do I drive my own car onto the ferry?
A Yes you can. When you arrive at the car waiting area, you or one of your passengers should proceed to the terminal to check in and receive your boarding passes. Each passenger will receive a boarding pass. The driver, will receive a different pass which includes the vehicle and the driver as a passenger. Please then return to your vehicle and await crew instructions to proceed onto the ferry. All other passengers in the car should board the ferry via the walk on boarding ramps. If you do not feel comfortable driving your car onto the ferry, please ask one of our friendly crew who will be pleased to drive your car onto the ferry and return your keys to you.
Return to Top
Q If I am first on the ferry with my car, will I be first off?
A It will depend on where you are positioned on the vehicle deck of the ferry.
Return to Top
Q Can I take my dog on the ship and are they charged for?
A Yes you can take your pet onto the ship. With the exception of 'seeing-eye' dogs, your dog must be restrained with a lead and remain with you at all times. Dogs are only allowed on the top decks of the vessel or may be left in your vehicle, should you wish. There is no charge for dogs.
Return to Top
Q Do I need to pre-book accommodation on Kangaroo Island?
A Yes it is highly recommended that you pre-book your accommodation before arriving on Kangaroo Island. SeaLink can offer over 170 various properties ranging from hotels/motels, bed & breakfasts, cabins, apartments, holiday houses and lighthouse keeper's cottages. Explore our accommodation range online.
Return to Top
Q What do I do with my luggage if I am not bringing my own vehicle?
A SeaLink offers the service of a 'luggage van' to load your luggage into. The van is parked alongside the Cape Jervis Terminal and you are responsible for placing and collecting your own luggage to/from the luggage van.
Return to Top
Q Can I take gas bottles on board?
A Yes if they are secured or so they cannot roll around.
Return to Top
Q Can I take jerry cans with fuel on the ferry?
A Yes, but only in approved containers and if they are secured in your vehicle.
Return to Top
Q Do you have facilities for wheelchairs or passengers who are mobility impaired?
A Our passenger boarding ramps have wheelchair access and there is also a restroom onboard each ferry which allows wheelchair access. Should you require a wheelchair, we are able to provide one, please ensure you make us aware when you book or when you check in.
Return to Top
Q Can I warm my baby's bottle on board the ferry?
A Just ask one of our friendly crew or the staff in the cafe who will be happy to help.
Return to Top
Q Are there EFTPOS facilities on board?
A There are no EFTPOS facilities on board our ferries. EFTPOS facilities are available in Cape Jervis and Penneshaw and at various towns around Kangaroo Island.
Return to Top
Q Is Internet access available on board?
A There is no internet access available on board our ferries, unless you have wireless broadband through your mobile provider. The Cape Jervis Terminal has an Internet cafe and there is access on Kangaroo Island.
Return to Top
Q Will my mobile phone work during the ferry crossing?
A Generally yes it will, however there are some networks that do not work near or on Kangaroo Island. CDMA phones work over much of Kangaroo Island although reception can sometimes be patchy.
Return to Top
Q Can I collect information about Kangaroo Island onboard the ferries?
A There are some general tourist information available onboard the ferries, however we suggest if you are visiting Kangaroo Island for the first time that you visit the Kangaroo Island Gateway Visitor Information Centre on the outskirts of Penneshaw.
Return to Top
Q Can I access my car during the ferry crossing?
A It is safer if you do not, however if you need to, please ask one of our crew who will be happy to assist you.
Return to Top
Q Can the ship's captain marry us?
A No, however if you do wish to get married on board, you will need to organise your own celebrant and please advise us when making your booking.
Return to Top
Q How long does the ferry journey take?
A The crossing is approximately 45 minutes each way.
Return to Top
Q What can't I take to Kangaroo Island?
A Please help protect Kangaroo Island and keep it safe from pests and diseases. Do not bring any bee or honey products, unwashed potatoes, vine cuttings, foxes or rabbits onto the Island. Penalties may apply. More information can be found at Good Food Kangaroo Island.
Return to Top
Q When is the best time to go to the Island?
A Naturally we would say at any time of the year. Kangaroo Island tends to have cooler summers and milder winters than the mainland.
Summer (Dec-Feb) - as the summer approaches, wildlife retreat to bushland habitat to shelter during the heat of the day. The land is a contrast of golden pastures against summer wildflowers and the new growth of native trees. The beaches are spectacular in the summer time.
Autumn (Mar-May) – Pastures begin to green and waterways and catchments begin to flow. Autumn is a time of transition, with some rainfall gradually providing the wildlife with fresh growth to feed on.
Spring (Sept – Nov) – Spring is the season of rebirth. It is a wonderful time to see the spectacular array of wildflowers, birds and mammals.
Winter (June-Aug) – Winter is spectacular with lush green countryside, flowing rivers and abundant wildlife; it's Kangaroo Island at its most appealing. Land mammals, predominantly night, dawn and dusk feeders for most of the year, frequently come out by day.
Return to Top
Q How long should we spend on Kangaroo Island to see everything?
A Kangaroo Island attractions are easily reached and three days will allow you to see the highlights. But to truly discover the magic of this nature wonderland, give yourself seven days. It'll be a week you never forget.
Return to Top
Q Which tour do you think we should go on?
A If you only have one day to spare, the Kangaroo Island Highlights Full Day Tour visits many of the iconic attractions of Kangaroo Island including Seal Bay, Remarkable Rocks, Admiral's Arch and Flinders Chase National Park. If you have two days to spare, then the KI Coast to Coast 2 Day / 1 Night Tour is a more comprehensive tour taking in more of the coastal regions and local cottage industries and attractions but also includes the major highlights that Kangaroo Island is so famous for. SeaLink offers a variety of touring packages. Click here for more details.
Return to Top
Q
Where can I collect National Park Passes from when on Kangaroo Island?
A You can purchase these at the Kangaroo Island Gateway Visitor Information Centre in Penneshaw or from any of the National Park Visitor Centres or the Department of Environment and Heritage in Kingscote.
Return to Top |
